Help
How can we help?
Browse by topic, check the common questions below, or submit a ticket and we will get back to you, usually within one business day.
Getting started
- How do I set up my account?
- What is the free plan, and what do I get?
- Is there a mobile app?
Saving things
- What kinds of files can I save?
- How do I save from my phone?
- Why is my upload taking longer than usual?
Asking and recall
- How do I find something I saved?
- Why can't Halo find something I know I saved?
- What languages does recall support?
Plans and billing
- How do I upgrade to Halo or Halo Pro?
- What happens if I go over my storage limit?
- How do I cancel my subscription?
Privacy and data
- Is my data private?
- Does Halo use my saves to train AI?
- How do I export or delete my data?
Account
- How do I change my email or password?
- Can I use Halo on multiple devices?
- How do I delete my account entirely?
Common questions
The ones people ask most
Still stuck?
Submit a ticket
Describe what happened and we will look into it. The more detail you include, the faster we can help.
Prefer email? Reach our support team directly at support@gethalo.tech. We reply within one business day.
Save the mess. Find it in seconds.
Get your second brain in under a minute. Free to start, no card, and no folders to build ever.